The buyer can exercise the right of withdrawal in the manner expressed by Legislative Decree 206/2005 of 22 May 1999, by sending an email directly to the email@example.com address with the subject "RETURN" and YOUR ORDER NUMBER. You have up to 15 days from receipt of the goods to return them, the item must be in its original packaging, and shipping is charged to the buyer.
We also provide the collection service with our courier if you can not ship through your courier or post office.
If you wish to replace the product, for example to choose it in another size or variant, we provide the delivery service with simultaneous collection of your package to be returned, thus saving you further delivery.
If you have a problem that has not been resolved by our technical support, you can return the product to us. The first step is to send us an email to the firstname.lastname@example.org address, indicating your personal data and the order number to which the return request refers.
This form must be fully completed and we will respond by email within 3 working days with return instructions.
Products must be returned in their original packaging. We do not refund products damaged due to insufficient packaging. Please use an outer protective box to prevent damage during transport. The return must first be approved.
FOR ANY CLARIFICATION OR NEED DO NOT HESITATE TO CONTACT US EITHER BY EMAIL OR BY PHONE!